The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article.
Apply this hotfix only to systems that are experiencing this specific problem. However, this hotfix is intended to correct only the problem that is described in this article. For more information, see Add language packs to Windows.Ī supported hotfix is available from Microsoft. If you do, the language-specific changes in the hotfix will not be applied, and you will have to reinstall the hotfix. Important Do not install a language pack after you install this hotfix. This issue occurs when applications use XAudio2 APIs and Dolby Digital Live. Before you install this hotfix, check out the Prerequisites section. A hotfix is available to resolve this issue. This article describes an issue in which applications play 5.1-channel audio content that uses only two channels (instead of surround sound) in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2.
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